Refund policy

At Fleuri Scents, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used fragrance products.
• Products damaged due to misuse or improper handling.
• Clearance or sale items (unless defective).

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

For return requests, contact us at:
fleuriscents5@gmail.com
+92 303 4517072